Are you bonded and insured?
Yes. We are bonded and insured.
Do you accept credit/debit cards?
Yes we do! We have online payment options available.
How long have you been in service?
We have been delivering our highly-rated cleaning service for more than 15 years.
How do you collect payment?
We offer on-site/in-person payment collection (check, cash) OR secure online payment collection (credit/debit card). See our Payment Policy for more information on payment.
Which areas do you service?
We currently service the following areas (zip codes):
What is your Satisfaction Guarantee?
If for any reason you are not satisfied with a service, notify us within 24-hours of your service date, and we will return -- as soon as possible - to re-clean the specific areas you were not content with -- at no charge to you.
Is it safe to use TNC Maids?
Yes. All our employees have been background-checked, subjected to face-to-face interviews, and carefully considered before being hired. In addition to this, we continuously monitor all our employees to ensure both quality work and honest conduct.
What does a clean include?
Visit our Scope of Work page for details on the cleaning services we perform.
How should I prepare for a clean?
Please read our Preparing for a Clean page for information on how to prepare for a clean.
What's the eco-friendly difference?
- Natural/plant-based formulas
- No harsh fumes
- pH Balanced
- HEPA filter vacuum (filters out harmful particles such as pollen, pet dander, dust mites, and tobacco smoke)
- Safe for the environment
Do you offer same-day cleans?
Same-day cleans can be available depending on your location and the time of day. Please speak with a local TNC Maids Operations Manager to confirm availability: 301-323-8264.
How many cleaning professionals will arrive at my home?
The size of our cleaning team will depend on your location. However, our cleaning teams generally consist of 1-2 cleaning professionals.
Will the same cleaning professional(s) clean my home for recurring services?
We try our best to ensure that the same cleaning professional(s) perform your recurring (weekly, bi-weekly, monthly) services.
What is your cancellation policy?
We understand that sometimes unexpected things can arise. Therefore, we currently do not charge a cancellation fee. We do ask that clients notify us of a cancellation at least 1 day before the scheduled service date. Please read our Service Policy for more detailed information about cancellation.
Which GroupOn Voucher should I buy?
We currently have 60mins and 90mins available. Click here to see which Voucher is recommended for you.